Refund policy

Return, Refund & Cancellation Policy

Last Updated: 4 July 2026

At Bayskoo Pharma, customer satisfaction is our priority. We strive to ensure that every order reaches you in excellent condition. This policy explains the conditions for returns, refunds, and order cancellations.

1. Return Eligibility

You may request a return if:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong product.

  • Your order was incomplete.

  • The product received is past its expiry date.

To be eligible, you must notify Bayskoo Pharma within 7 working days of receiving your order. Requests received after this period may not be accepted.

2. Returning Non-Defective Products

If you wish to return a product that is not damaged or defective, the following conditions apply:

  • The product must be unused and unopened.

  • The product must be returned in its original packaging.

  • The return request must be made within 30 working days from the date of delivery.

  • A 20% restocking fee may be deducted from the refund amount.

Bayskoo Pharma reserves the right to inspect the returned product before approving the return.

3. Return Process

To initiate a return:

  1. Contact our customer support team via WhatsApp or Email.

  2. Provide your Order ID and the reason for the return.

  3. If the product is damaged, defective, or incorrect, please share a clear unboxing video along with supporting photographs.

An unboxing video helps us verify transit-related issues quickly. Claims for damaged or incorrect products may not be approved without sufficient supporting evidence.

4. Return Approval

Once the returned product is received and inspected, we will notify you whether your return has been approved or rejected.

If additional information is required, our support team will contact you.

5. Refund Eligibility

A refund may be approved if:

  • The returned product meets our return eligibility criteria.

  • A damaged or defective product is verified.

  • The wrong product was delivered.

  • The order was incomplete.

  • The product was lost or significantly damaged during transit.

  • The product received is past its expiry date.

Refund approval is subject to verification by Bayskoo Pharma.

6. Refund Process

Once your refund is approved, it will be processed using the original payment method wherever possible.

  • Credit Card, Debit Card, UPI, Net Banking, and other online payments generally take 7–10 business days to reflect in your account, depending on your bank or payment provider.

  • If a refund is processed through store credit or an internal wallet (where applicable), it is generally credited within 24 hours.

7. Order Cancellation

At Bayskoo Pharma, we begin processing orders quickly to ensure timely dispatch. Therefore, cancellation requests must follow the conditions below.

Cancellation Window

Orders may be cancelled within 24 hours of placement, provided they have not already been processed or dispatched.

How to Cancel

To request an order cancellation, please contact our customer support team immediately through:

Please include your Order ID and the reason for cancellation to help us process your request promptly.

Orders Already Processed or Shipped

If your order has already been processed, packed, or shipped, cancellation may no longer be possible.

In such cases, the request will be handled in accordance with this Return, Refund & Cancellation Policy.

Refund for Cancelled Orders

If your cancellation request is approved within the eligible time frame, the refund will be initiated to the original payment method.

Depending on your bank or payment provider, the refunded amount generally reflects within 5–7 business days.

8. Contact Us

If you have any questions regarding this Return, Refund & Cancellation Policy or need assistance with your order, please contact us:

Bayskoo Pharma

Website: https://bayskoo.com

Email: support@bayskoo.com

Phone / WhatsApp: +91 9084376980

Business Address:

Bayskoo Pharma
960, Sarwat
Muzaffarnagar, Uttar Pradesh – 251001
India